Welcome to Lothian Gas

Some of the component parts that may fail through initial installation (if done by a third party) issues or by natural wear and tear

• Boilers greater than 70kW
• Commercial Boilers
• Existing faults with the boiler or controls
• Boiler condensate pipe work, leaking, broken or frozen
• System flushes

If we find something wrong with your system or appliance during the initial safety inspection, then before we agree to accept you on to our Care Plan, we would inform you of the work that is required to be done. We may have to take action to “make safe” the installation. We would also provide you with an estimate of the likely cost to carry out the work required.

If we carry out the yearly safety and performance inspection, during this initial visit, and subsequently do not accept you on to our care plan, an invoice will be sent to cover the cost of the service. During our initial safety inspection, we will be seeking to establish the following

• That the appliance and installation are safe.
• That the appliance and installation meet the relevant standards and have been fitted in compliance with the current applicable regulations by a suitably qualified person.
• That any replacement parts that are required for the maintenance of the system or appliance are still readily available and not obsolete.
• That the system is in good condition and working order.
• That no parts of the system (including pipes, electrical wiring and individual components) are difficult to gain access to safely or are impossible or impracticable to maintain because of where they have been positioned or the methodology employed in their fitting.

We will endeavour to do all that we can to supply suitable replacement parts for your appliance, assuming these are still readily available from the manufacturer. We may alternatively use an approved part that has been reconditioned if it satisfies the necessary criteria to match the replacement part required. We will endeavour to do all that we can to source the part quickly and ensure that it is fitted without any undue delay. There may on occasions be circumstances, depending on the age of the appliance, where we will be unable to carry out the necessary repair if we are unable to obtain a suitable replacement part or an acceptable alternative. Please be aware that the availability of spares is controlled by the manufacturer.

Your Care Plan with Lothian Gas lasts for twelve months and its terms and conditions will not change during this period. We will contact you before the twelve-month agreement ends, with details of any changes to price and conditions and offer you the opportunity to renew your contract. Your agreement will end automatically if you do not renew it by the due date.